How do you see your business – the member rewards business – going forward over the next quarter?
… very good! We are getting new market access – expanding outside Alberta. We are building some back-end innovation for our website to support further growth and better functionality to better engage our members in Western Canada.
And over the next five years?
… more features specific to our members; right offers, right time, right place – and more tools via our phone APP. Technology will help us drive better engagement so we make an even better case for employers to add value for their employees.
What qualities distinguish your preferred colleagues, collaborators and suppliers?
… do they do what they say they will do? Reliability is so important. I’m not cheap but I’m cautious with money.
What distinguishes you that causes people to choose Laureen/BOOM Group, and why do they do business with you, why have they hired you, over your competitors?
… because they trust me, because they get good results and they see “what’s in it for them”.
How would you describe your leadership/management style?
… it’s been a big learning journey. There are five of us, one is part-time. Let’s ask Pat!
Pat’s answer: she has amazing vision, thinks globally, she lets me do my job and she trusts me to get it done.
Work/life balance?
… what’s that? When you love what you do you are always thinking about it – it never goes away. Saturdays are ‘take care of mom’ days. She’s 93 and has some dementia issues …
Who or what influenced you most – that has made a difference in your life, or that was a major turning point?
… the first/biggest would the flood – I don’t think I would have changed/developed this business or become as confident of my capabilities if it had not been for those experiences. The second, dealing with someone with dementia is a great teacher. It teaches you to be kind, that everything doesn’t last forever, to be ‘present’ and that you can’t fix everything.
For fun?
… I run a little, walk the dog, hang out with my husband.
What do you read?
… not a lot these days. Lots of business things – especially about technology and loyalty business things.
Her ride?
… 2011 Mercedes GLK350.
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