How do you see your business – property management – going forward over the next quarter?
… this is a very challenging time, and with high vacancy and many companies having so many people working from home – buildings still need to run. We have a lower occupancy load but need to maintain services – so we’ve been learning to do the same with less. We have been working hard to support our tenants during the pandemic because if our tenants aren’t doing well, we are not doing well.
And over the next five years?
… I don’t know! We are all questioning the future of office space – whether remote working will continue? I believe people will always prefer to be together, and working from home has lots of pros and cons – and we’ll find the sweet-spot; it likely won’t look like now, or like it was – and what we do will continue to be the foundation of the business: service to our customers.
What qualities distinguish your preferred colleagues, collaborators and suppliers?
… I don’t like going with the lowest bidder always – because it is often about building and maintaining valuable relationships. I want us to pick people whose intentions are honourable, with passion, with commitment to what we are doing score high with me. There is so much more value than the exchange of value for money, but that too!
What distinguishes you that causes people to choose Laura Newcombe, and why do they do business with you, why have they hired you, over your competitors?
… it may sound overly simplistic, but our intentions are honourable – we are trusted advisors, not adversaries. I’m at home in customer relationship management – and I really know my stuff. I’m authentic, and people I work with see that in action; they don’t need to be sold on it.
How would you describe your leadership/management style?
… I would describe myself as encouraging, supportive, knowledgeable – I’m in service of them. It becomes less about my job and more about their career. And, there is a quote – and I don’t recall the source, but it’s been a guiding beacon for me in many ways in my work” If serving is below you, then leadership is beyond you.”
Work/life balance?
… I believe I have it – more today than ever. In fact, the job-sharing experience showed me the light on balance, that if you want to, you can manage it all and have it all.
What do you lose sleep over? What do you worry about?
… when people are not getting along – with someone, or with unresolved issues. That’s what keeps me up.
Who or what influenced you most – that has made a difference in your life, or that was a major turning point?
… a major one, the discussion with Noreen that led to the job-sharing idea; I had a lot on my mind, the pressure of juggling work and child care – you look like you know what you are doing, but it’s a bit of a blur – so that was a turning point that produced amazing results. Another big one was when I met my husband – a set-up through mutual friends; it was an ‘instant connection’ 26 years ago at an Electric Avenue bar.
For fun?
… I love gardening, reading, movies, and dinner with friends – I love to cook for and host dinner parties; I like to spend time at the Y – love yoga.
What do you read?
… everything I can get my hands on – I’m a voracious reader. I use a Kindle. I love fiction with complex character development. When I was a kid, I devoured Stephen King novels. Just read The German Midwife – that’s a recommendation!
Her ride?
… 2017 Ford Fusion.
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